Application Support Analyst job Technical Analyst job support analyst job
Your new company
Independent Investment Management Organisation
Your new role
Application Support Analyst - Fixed Income - working within Investment Management Global Production Services provides technology support services. Supporting traders, fund managers, research analysts and investment operations staff in all international locations,
What you'll need to succeed
Purpose of your role This is a Front Office facing role within the Investment Management Global Production Services team, delivering a comprehensive technical support services to Fixed Income investment professionals. The successful candidate would be expected to provide application first line support services for Fixed Income platforms used by investment management business users.
The role requires the candidate to be able to perform the following prime functions:
Hands on experience supporting applications that use the following technologies:
An experienced Application Support Siebel Specialist is required by a Financial Services company, based in the City of London.
The Application Support Siebel Specialist supports and maintains the application computing environment (primarily Siebel and OBIEE) by providing 2nd and 3rd line support to users, identifying system requirements; installing and maintaining software, installing upgrades; monitoring system performance, and troubleshooting environment issues providing operational support.
*Provide 2nd and 3rd line support across key IT controlled applications (Siebel and OBIEE) categorising, prioritising, triaging and progressing service requests, incidents, problems and changes which are logged with IT, in-line with industry best practices (ie ITIL).
*Troubleshooting of application problems related to the application functionality, environments, performance monitoring and troubleshooting application issues.
*Provided support to users in order to resolve system and application related issues, support to development and testing teams.
*Experience in investigation of application core crashes and identifying the root cause for crashes.
*Coordinate and direct support from suppliers when required to deliver the end-to-end application support capability, ensuring end-users are regularly updated on progress against their service request/incident/problem/change request.
*Ensure application system support and maintenance documentation is maintained and adhered to in-line with IT standards and policies Administration and maintenance of application environments (Siebel and OBIEE), including maintaining system requirements; installing upgrades and patches; monitoring system performance, and maintaining hardware and software
*Some deployment activities across all applications
Technical Skills & Knowledge Required
*Trained and experienced with Siebel 8.x (ideally certified):
oAdministration & Support
oSiebel Tools (Basic)
oOpen UI (Beneficial)
oReleases (Siebel repository export/import, SRF compilation, Schema changes, data transfer, generate browser scripts, transfer code/system files)
*Strong SQL (MS SQL Server)
*Application monitoring and maintenance on windows environments including clustering.
*Siebel support, admin, maintenance and upgrade experience.
*Some development experience
This position includes a competitive salary and fantastic benefits, including excellent pension and bonus as well as generous annual leave.