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Application Support Analyst at Investment Management Global

Job link
Experience desired
3 years
Salary Offered
£ 60K Per Year
Job type
Permanent
Location
London
Posted date
Sep 08, 2018
Industry
Accounting
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Primary skills
Application Support Analyst, Oracle databases, SQL queries, Unix and Windows platforms, Unix Shell or Powershell Scripting
Secondary skills
C#, Java/J2EE, VBA Scripting, Strong analytical
Benefits
£50k - £80k per annum + Bonus + benefits
Job description

Application Support Analyst job Technical Analyst job support analyst job 
Your new company 
Independent Investment Management Organisation

Your new role 
Application Support Analyst - Fixed Income - working within Investment Management Global Production Services provides technology support services. Supporting traders, fund managers, research analysts and investment operations staff in all international locations,
What you'll need to succeed 
Purpose of your role This is a Front Office facing role within the Investment Management Global Production Services team, delivering a comprehensive technical support services to Fixed Income investment professionals. The successful candidate would be expected to provide application first line support services for Fixed Income platforms used by investment management business users.

The role requires the candidate to be able to perform the following prime functions:

  • Service request management: Respond to end user requests in a timely manner. Pro-actively identify opportunities to offer an improved service to business users by developing a deep understanding of business processes and listening to on the ground challenges faced by the business teams. Partner with business teams; do not always wait for requests for help.
  • Incident management: Troubleshoot production issues and find root cause through analysis. Candidate needs to provide resolution or escalate the incident to appropriate support team within defined service level agreement (SLA). If escalated, then drive the resolution by following-up with appropriate support teams until the resolution or recovery is provided to the business. Communicate effectively with business users throughout the incident.
  • Problem & change management: Identify and drive the production changes required to bring stability to production environments. Review application releases and infrastructure changes; look for conflicts or concerns to pro-actively avoid unnecessary business disruption. Perform application health checks to ensure operational readiness after the completion of changes.
  • Support & operations: Perform routine operational tasks such as morning checks to confirm application readiness for business use etc.
  • Communication and reporting: Regular communication to business and technology stakeholders in person or via emails, phone, chat, as desired by customers. Ensure effective handovers take place to support team members in other locations.
  • Continual improvements: Identify, suggest and implement continual improvements through automation or process changes.
  • Comfortable with shift rotations across the global team to cover Asia and UK hours, on-call and handling any weekend activity during major release, BCP etc.

Essential skills

Hands on experience supporting applications that use the following technologies:

  • Oracle databases; well versed with database SQL queries and should be able to write medium to complex SQL queries
  • Unix and Windows platforms
  • Unix Shell or Powershell Scripting
  • C# and Java/J2EE applications
  • Enterprise messaging products (preferably MQ Series)
  • Batch scheduling tools - Control-M, Autosys etc.
  • Familiar with data analysis in Excel (VBA Scripting and/or statistical analysis experience a plus).
  • Knowledge of buy-side Fixed Income investment management process and financial instruments.
  • Strong analytical and troubleshooting skills.
Message to candidate

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Siebel Support Specialist - OBIEE at Financial Services company

Job link
Experience desired
4 years
Salary Offered
£ 50K Per Year
Job type
Permanent
Location
London
Posted date
Aug 26, 2018
Industry
Finance
Show Details & Apply
Primary skills
Technical, Siebel 8.x, oArchitecture/Infrastructure, oSiebel Fundamentals, oSiebel Tools
Secondary skills
oOpen UI, oReleases, MS SQL Server, oPL/SQL, development, eScript, JavaScript, VBScript
Benefits
£45k - £55k per annum + bonus
Job description

The Company 

An experienced Application Support Siebel Specialist is required by a Financial Services company, based in the City of London. 

The Role 

The Application Support Siebel Specialist supports and maintains the application computing environment (primarily Siebel and OBIEE) by providing 2nd and 3rd line support to users, identifying system requirements; installing and maintaining software, installing upgrades; monitoring system performance, and troubleshooting environment issues providing operational support.

Responsibilities 

*Provide 2nd and 3rd line support across key IT controlled applications (Siebel and OBIEE) categorising, prioritising, triaging and progressing service requests, incidents, problems and changes which are logged with IT, in-line with industry best practices (ie ITIL).
*Troubleshooting of application problems related to the application functionality, environments, performance monitoring and troubleshooting application issues.
*Provided support to users in order to resolve system and application related issues, support to development and testing teams.
*Experience in investigation of application core crashes and identifying the root cause for crashes.
*Coordinate and direct support from suppliers when required to deliver the end-to-end application support capability, ensuring end-users are regularly updated on progress against their service request/incident/problem/change request.
*Ensure application system support and maintenance documentation is maintained and adhered to in-line with IT standards and policies Administration and maintenance of application environments (Siebel and OBIEE), including maintaining system requirements; installing upgrades and patches; monitoring system performance, and maintaining hardware and software
*Some deployment activities across all applications

Experience Required 

Technical Skills & Knowledge Required

 

*Trained and experienced with Siebel 8.x (ideally certified):
oAdministration & Support
oArchitecture/Infrastructure
oSiebel Fundamentals
oSiebel Tools (Basic)
oOpen UI (Beneficial) 
oReleases (Siebel repository export/import, SRF compilation, Schema changes, data transfer, generate browser scripts, transfer code/system files)
*Strong SQL (MS SQL Server)
oPL/SQL
*Application monitoring and maintenance on windows environments including clustering.
*Siebel support, admin, maintenance and upgrade experience. 
*Some development experience
*Programming/coding experience such as with eScript/JavaScript and VBScript etc.

This position includes a competitive salary and fantastic benefits, including excellent pension and bonus as well as generous annual leave. 

Message to candidate

None.

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