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Applications Support Team Lead at Wealth Management Company

Job link
Experience desired
4 years
Salary Offered
£ 55K Per Year
Job type
Permanent
Location
London
Posted date
Sep 07, 2018
Industry
IT
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Primary skills
ITIL, Service Desk environment, FISCAL
Secondary skills
wealth management, computer systems, UniVerse
Benefits
£45k - £65k per annum
Job description

Exciting opportunity has come up for an experienced Applications Support Team Lead to join a growing wealth management company in the heart of the city.
The successful applicant will work within the Service Delivery Department alongside SME's, BA's, developers, 3rd party vendors, release management and SIT testers.
As well as providing application incident resolution while minimising service disruption, you will also be required to provide line management responsibilities for in-house support analysts.

Primary Accountabilities 

*Work within the service model framework, following all guidelines and controls for the relevant processes to ensure compliance and quality
*Priorities defects/service requests assigning relevant priority for timely resolution
*Manage through to resolution incidents and service requests for all applications
*Provide a quality, reliable and timely support service delivering to the agreed SLA's 
*Key contact for out of hours support service to meet the agreed SLA's
*Ensures timely communication to the impacted parties during an incident.
*Develop and maintain technical support documentation.
*As required, perform daily, monthly and periodic application and system checks/changes

Skills, Knowledge & Experience Required 

*Experience of working in a Service Desk environment using ITIL methodology. Familiar with industry standard ITIL processes, procedures 
*A good knowledge of wealth management, its workings and the finance industry in general would be extremely advantageous.
*A sound understanding of computer systems and how the work is required.
*Any previous experience on FISCAL OR UniVerse would be an advantage.

Message to candidate

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Senior Web Applications Developer at Market Leading Company

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Experience desired
3 years
Salary Offered
£ 57.5K Per Year
Job type
Permanent
Location
Bristol
Posted date
Sep 04, 2018
Industry
IT
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Primary skills
Designing and developing applications, supporting Junior Web Applications, Managing software projects, PHP or ASP.NET, JavaScript, SQL Server, AJAX, Real Time
Secondary skills
Degree from a 'Russell Group' University in Computer Science, Engineering, Physics, Maths, Programming experience, JQuery, Web Sockets
Benefits
45k - 70k Annual
Job description

The successful candidate will work with other developers in the IT team where you will design and implement new systems for use by staff, customers and suppliers. As Software Developer, you will join a growing team where you will design and implement new systems for use by many staff, customers and suppliers.

A Senior Web Applications Developer is required by a market leading company located in bristol. Due to an extensive workload and expansion, the company are looking to bring on board a Senior Web Applications Developer to join their existing web applications software development team.

The position will be fully hands on reporting to the Head of Engineering but will also involve some mentoring to junior team members. The ideal Senior Web Applications Developer will have experience working with multiple programming languages as well as a good degree from a well-regarded University.

Key responsibilities:

- Designing and developing applications to support and improve the company's existing products as well as working on new product development

- Mentoring and supporting Junior Web Applications Engineers when required

- Managing software projects working closely with both the Testing and Project Management teams when necessary.

Essential experience;

- Degree from a 'Russell Group' University in Computer Science, Engineering, Physics, Maths, or similar

- Programming experience with either PHP or ASP.NET

- JavaScript Libraries

Any experience in one or more of the following is advantageous:

- SQL Server

- JQuery

- AJAX

- Real Time

- Web Sockets

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IT Services Director at Top Educational University

Job link
Experience desired
5 years
Salary Offered
£ 70K Per Year
Job type
Permanent
Location
Manchester
Posted date
Aug 09, 2018
Industry
Education
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Primary skills
Prince 2, PMP, PMI, ITIL, MS Project, Microsoft Project
Secondary skills
communication, can do attitude, stakeholders, Degree educated
Benefits
£70k base
Job description

Accountabilities

·         Working with the team and students to ensure effective delivery of operational IT Services which meets the needs of the business

·         Planning, leading and co-ordinating improvement initiatives involving IT Services

·         Developing and maintaining project plans, budgets and service management framework

·         Ensure projects are planned and executed in line with the client's agreed framework (Risk & issue identification, Systems & Operational Acceptance Testing, Project team roles)

·         Developing and maintaining a communications plan and keeping the business and IT communities in line with business requirements

·         Co-ordinating the internal client services (ie: facilities management) and external service providers as necessary to meet agreed timescales

·         Managing resources as appropriate to the implementation of IT related activities

·         Taking ownership for: task setting, forecasting and estimating, milestone identification, reporting and monitoring, risk management, issue management, quality assurance, change management and financial reporting

Competencies

·         Ability to develop effective business relationships with internal and external stakeholders

·         Ability to identify business opportunities, and demonstrating awareness of the associated risks

·         Identifying business opportunities and being able to balance financial expectation related to risk

·         Effective communication skills suitable for the management of and liaison with senior management and department staff

·         Demonstrative effective communication, both orally and in writing with suburdinates, associates and clients

·         Demonstrative professionalism with a can do attitude

Requirements

·         Degree educated and/or applicable professional qualifications

·         Exposure to service delivery and management methodologies such as: Prince 2, PMP, PMI, ITIL, MS Project/Microsoft Project (ideally ITIL-certified). Formal training with ITIL discipline would be highly advantageous

 

·         Significant IT Operations management experience in a role that requires involvement and understanding of business activities and vendor management. Awareness of industry standards (ie: ISO 9001, ITIL).

Message to candidate

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