Roles:

1. Candidate should log all service desk calls and tickets into the system for use by other technical support analysts.
2. Take ownership of network tickets until resolution and ensure tickets are resolved at the specific time.
3. Maintain a log of user accounts and passwords for company employees.
4. Setup, install and configure computers, phones and applications for all the employees of the company.
5. Perform post-resolution follow-ups to help desk requests.
6. He/she should maintain backup files for company computers, phones, servers, and other technical devices.
7. Resolve complex hardware, software, business system and network issues through active trouble shooting of the problems.
8. Respond to support requests, troubleshooting, escalation management and problem resolution for customers and clients.

CHECK BEFORE YOU APPLY :

● Must be eligible to work in the UK and no sponsorship will be provided.

● Proven experience

● No CCJs

● Fully completed applications

Employer will only accept "completed profile card" of BeatMySalary, so kindly sign-in/sign-up and have a profile card completely filled in before applying to the job using the same.

If you need help with completing your application profile cards, reach out to the team on team@beatmysalary.com.

Beatmysalary requires a SAP Project Manager having demonstrable track record managing large SAP projects for their client company based in Belfast.

Skills and experience required are-

• Must have an evident experience in Project management which inclues
  • Large-scale  SAP implementations
  • Complete project life-cycle, delivering projects within the time schedule.
  • Reporting and planning
  • Maintainance and governance of the project.
• Must have a solid experience in SAP, S4 HANA implementation
• Strong experience in Team Management , change management and stakeholder mangement is mandatory.

CHECK BEFORE YOU APPLY :

● Must be eligible to work in the UK and no sponsorship will be provided.

● Proven experience  

● No CCJs

● Fully completed applications

Employer will only accept "completed profile card" of BeatMySalary,

so kindly sign-in/sign-up and have a profile card completely filled in before applying to the job using the same.

If you need help with completing your application profile cards, reach out to the team on team@beatmysalary.com

• Analyze  landing pages for best SEO practices & usability

• Plan organic strategies such as keyword targets, competitor analysis,.

• Implement schema on client sites like internal search schema and more.

• Track, report, and analyze website analytics – organic traffic, new user acquisition, metrics.

• Communicate with stakeholders on project status – budget and best practices

• sitemap optimization which includes sitemap submission to search engines such as google.

• Conduct SEO training such as tutorials on Search Console, Google Analytics etc.

CHECK BEFORE YOU APPLY :
● Must be eligible to work in the UK and no sponsorship will be provided.
● Proven experience
● No CCJs
● Fully completed applications

Employer will only accept "completed profile card" of BeatMySalary,
so kindly sign-in/sign-up and have a profile card completely filled in before applying to the job using the same.
If you need help with completing your application profile cards, reach out to the team on team@beatmysalary.com

IT Director with experience of managing enterprise level business applications and systems, in addition to infrastructure and services, is required by a leading international business whose UK operation is centred out of Brighton.

This role will see you reporting directly into the CTO and having overall responsibility for the Business Systems and applications in addition to the global infrastructure team. The emphasis will be on ensuring an high availability, high performing infrastructure service.

The key competencies you will need to have in order to be successful in this IT Director role include:

·         Very strong technology leadership and understanding of international IT set ups, including Systems and Infrastructure

·         Proven examples of making improvements and impacts on business systems and applications, such as CRM, ERP etc.

·         Be an effective manager, leading a diverse team of technology professionals across the company

·         Able to take ownership and execute IT strategies, having ownership of the IT roadmap and architecture

·         Be highly focused on service delivery, with a proven ability to continually improve processes and procedures across the existing IT complex

·         Work collaboratively with peers and stakeholders at all levels of the business, offering your guidance, experience and promoting ideas for improvement

This role oversees a complex IT set up which includes the in-house systems and infrastructure, along with integrated systems into their customer sites. This role would suit someone who has worked in a similar environment and is comfortable with both national and international travel where required.

In return you will be working with a truly fantastic, private entity who continue to expand and thrive in their market place. You will be working with a great group of individuals, taking on a position which offers some of the best work challenges in town.

None.

Difrent is a Digital and IT Practice focused on supplying individuals and teams to help our clients address Digital and Technology challenges. We have an ambitious 5-year growth plan that will see us delivering cutting edge digital services to our Healthcare, Government and Blue Chip clients. Our culture is founded on passion, creativity and straight talking. We empower our team to be bold in their thinking and in delivering transformative solutions; we are only limited by the limits of what we can imagine.

The role

• The User Researcher candidate will be a passionate advocate of user needs based design, design thinking and service design.
• You will conduct research and generate new and useful insight to shape the development of new digital services while maintaining the focus on user needs. Working as part of a wider research team on different project deliveries, you will distill and share your insights to inform the work of your colleagues.

Essential:

• Proven record in Digital Research
• Proven experience of creating research strategies/approaches
• Full understanding and demonstrable experience of research methodologies. Qualitative: RITE, usability testing, facilitating workshops and contextual enquiry. Quantitative: usability metrics.
• Excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence
• Confident in explaining user needs and acting as a persuasive advocate for those needs both within the team and the department at large

None

Global software vendor is searching for an experienced information security compliance leader to improve internal audit program maturity, meet obligations of ISO 27001/SOC 2 internal assessment, mature the risk management program, drive and monitor remediation efforts, improve oversight and vetting of vendors, and improve process around responding to post-sale customer audit requests (remote and on-site). This position will report to the Chief Information Security Officer (CISO). This position will be also responsible for day-to-day security oversight of the company's corporate systems and processes (Internal IT, HR, Finance, Corp Legal).

A successful individual will need to work closely with the CISO, Head of Hosting, Head of IT, CFO, General Counsel, Chief Privacy Officer, external vendors providing security services, and customer audit contacts. This position will have responsibilities over every global site and may have some limited need for travel, especially within the EMEA region.

This position will interact with product management for compliance related products to provide security guidance and eventually act as an SME for customers who may have questions around the security and compliance aspects of the company's software suite of products.

Primary Responsibilities:

• Work with auditors and technical subject matter experts to satisfy internal and external audit requirements, SOC 2, ISO 27001:2013 testing requirements
• Maintain internal & external audit calendar
• Keep management and stakeholders apprised of audit schedule and responsibilities
• Understand and maintain database of external customer audit responsibilities
• Maintain relationships with external auditing firms
• Update GRC tool with audit artefacts or references to audit artefacts
• Manage Risk Register (including tracking exception, acceptance, and renewal)
• Drive periodic risk review assessment activities
• Maintain risk management metrics
• Manage remediation efforts stemming from audits
• Manage customer external audits
• Create and maintain metrics around audit response
• Maintain oversight of vendor management security oversight process
• Coordinate with hosting team on projects and programs supporting security objectives
• Understand the company's product suite and provide security advice to same

Essential Education and Experience:

• Experience with various frameworks & standards (ISO 27x, PCI, NIST 800-53 etc)
• 6-8 years managing an IT regulatory compliance team or project or comparable information systems audit experience, with responsibility for interfacing with internal and external auditors
• CISA, CIA or equivalent certification
• Ability to work independently, mentoring and managing IT team
• Bachelor's Degree in Computer Science, Information Systems, or other related field or equivalent in information security related technical training and experience
• Demonstration of strong communication and interpersonal skills and ability to communicate to stakeholders with varying levels of technical capabilities
• Experience of working across global teams
• Team player; works well independently and as part of a team

Desired Experience:

• Advanced degree in Business Administration, Information Management, Computer Science or equivalent
• Use of SalesForce and ticketing systems
• Experience with RSA, ZenGRC or similar tools
• Software development experience

None

IT Director required by a leading international business whose UK operation is centred out of Manchester

This role will see you reporting directly into the CTO and having overall responsibility for the IT Infrastructure, Business Systems and services across the business set up. The emphasis will be on ensuring an high availability, high performing infrastructure service.

The key competencies you will need to have in order to be successful in this IT Director role include:

• Very strong technology leadership and understanding of international IT set ups, including Systems and Infrastructure
• Be an effective manager, leading a diverse team of technology professionals across the company
• Able to take ownership and execute IT strategies, having ownership of the IT roadmap and architecture
• Be highly focused on service delivery, with a proven ability to continually improve processes and procedures across the existing IT complex
• Work collaboratively with peers and stakeholders at all levels of the business, offering your guidance, experience and promoting ideas for improvement

Our client deploy ITIL and have a vast, complex set up which runs across their global estate. This role would suit someone who has worked in a similar business and is comfortable with both national and international travel where required.

In return you will be working with a truly fantastic, private entity who continue to expand and thrive in their market place. You will be working with a fantastic group of individuals, taking on a fantastic position which offers great work challenges.

To apply for this IT Director position please send your CV to Paul Wilson at Arc IT Recruitment.

IT Director, Head of IT, Director of IT, Technology Director

Manchester

None

A leading Company based in London is looking for an Assistant Director to join their Forensic Analytics function and lead a team of technical specialists that practise the full cycle of data management, you will be working with large datasets from different sources to support fraud investigations and disputes for high profile clients. 

You will act as a subject matter expert in advising clients to gain better insight into data and show the value that data analytics can bring to an organisation. You will take a part in growing and supporting the development of the team. 

Experience needed 
- Worked in a Company environment advising clients on data analytics. 
- Lead large teams.
- Competent using database management software, statistical and predictive machine learning software and data visualisation software. 
- Strong knowledge of SQL.
- Excellent communication skills.
- Strong academic background, educated to a degree level. 

None.

Leading international business services company has created a brand-new role within their organisation for an IT Services Director. The role will be London based with the opportunity for frequent home working and the key elements to the position are to ensure the successful delivery of IT services to the organisation, effectively managing vendor relationships whilst also creating a robust IT service management framework for those vendors and finally business engagement to ensure the business is aware of an IT issues.

Core responsibilities include:

·         Providing leadership to the IT service delivery and operations team to ensure effective delivery of IT services.

·         Eevaluating current vendor services and recommend improvements

·         Developing and implementing a service management framework

·         Ensuring IT projects are executed in line with company standards

·         Overseeing the successful handover or project delivery into operational support

·         Taking responsibility for issue management, financial reporting, risk management, forecasting and change management.

None.

Preferably, you will also have some experience of holding roles in fast paced and complex environments during the setup of a new organisation.

·         Responsible for overall planning, organizing, and execution of all IT functions. Development/motivation of staff, directing all IT operations to meet customer requirements as well as the support and maintenance of existing infrastructure, applications, and development of new technical solutions.

·         Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages.

·         Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.

·         Ensure that all programmes and projects deliver to time, cost, and quality requirements, organising activities, clarifying tasks and responsibilities and making best use of resources.

·         Demonstrate a proven track record of success in a leadership role within a corporate IT environment

Your skills and experience will include:

·         Significant knowledge and experience of strategic IT planning

·         Knowledge of and experience of delivering technologies in all its dimensions of an business

·         Significant experience of managing IT projects

·         Knowledge and exposure to IT supplier management and licensing

·         Knowledge and experience of best practice in business and process analysis

·         Knowledge and experience of communication and knowledge management systems

·         Significant experience of developing and managing integrated business systems

·         Strong leadership, people and team management skills

·         Excellent communication and presentation skills

·         Strong ability to engage and manage stakeholders

·         Experience in driving innovation and change in an established industry or organisation

·         UK rail industry and/or capital programme knowledge and experience is an advantage

Education And Qualifications
Master's Degree or an equivalent combination of a Bachelor degree and experience (in information technology/computing)
Member of relevant professional body.

None.