IT Application Support Analyst - Document Management Systems - iManage Filesite/Worksite
IT Applications Support Analyst required to join a large legal company based in Manchester on a permanent basis. The ideal candidate would have a background in IT/Technical Application Support - working with applications such as Legal Document Management Systems, Financial Applications, CRM, HR/Payroll Systems, ITSM, and SharePoint.
Working across multiple platforms & technologies (Web, Desktop, Mobile, Virtual Desktop & Cloud), you will be expected to work with the Technical Applications, Operations and Infrastructure teams to ensure high-quality technical support is provided to the firm.
*Experience of Application Analysis, Support and/or Packaging
*Managing application patching/upgrades
*Incident, Problem and Change Management
*Querying and troubleshooting SQL Server Databases
*Creating and maintaining user documentation
*Ideally have knowledge of Legal sector and operations
Other Key Skills
Demonstrable experience of any of the following applications/technologies:
*Elite Enterprise, CarpeDiem, Wall Builder/Integration Builder, Workflow Technologies, Sharepoint, Service Now, Exari, Terminal Services, Crystal Reports
*iManage Filesite/Worksite experience would be very beneficial
*Demonstrable aptitude in T-SQL, Management of SQL Servers (2005/2008/2012) and working with ODBC connections
*Understanding of Windows Server, including but not limited to:
*Windows Services, Windows Scheduled tasks, Investigating Event Logs/Error Logs
*Experience of supporting applications running across multiple platforms (Web, Desktop, Virtual Desktop, Mobile)
*Ability to learn and understand new technologies with relative ease and to apply new learning to problem investigation/fault resolution
*Proactively identifies areas for improvement, shares lessons learned with colleagues and encourages others to do the same
*Good communication and interpersonal skills
Salary and Benefits:
Up to £55,000 per annum + an excellent benefits package, including pension, bonus and further flexible benefits package
What are your responsibilities?
As a Test Analyst for this company you will have varied responsibilities. You will be supported in achieving these goals by a test manager and a very capable team.
Your responsibilities will include:
To excel in this role you will have:
Experience of ensuring data integrity throughout the data migration life cycle and be specifically comfortable with SQL Server, SQL Developer, and ODBC related functions.
You will have a solid background writing advanced SQL queries for database analysis, manipulation of data and any experience with ETL testing will be highly beneficial.
Hands on experience of testing data models, transformations, business rules and databases throughout a data migration life cycle.
Evidence of working successfully in an agile environment (ideally SAFe) would be beneficial however traditional testers willing to adapt is acceptable.
Experience raising defects and ensuring that appropriate additional testing is performed.