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IT Application Support Analyst at IT Infrastructure

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Experience desired
4 years
Salary Offered
£ 50K Per Year
Job type
Permanent
Location
Manchester
Posted date
Sep 21, 2018
Industry
IT
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Primary skills
Experience of Application Analysis, Managing application patching, SQL Server Databases, Stakeholder management
Secondary skills
Demonstrable experience, CarpeDiem, ODBC connections, iManage Filesite
Benefits
£45k - £55k per annum + Benefits
Job description

IT Application Support Analyst - Document Management Systems - iManage Filesite/Worksite
IT Applications Support Analyst required to join a large legal company based in Manchester on a permanent basis. The ideal candidate would have a background in IT/Technical Application Support - working with applications such as Legal Document Management Systems, Financial Applications, CRM, HR/Payroll Systems, ITSM, and SharePoint. 
Working across multiple platforms & technologies (Web, Desktop, Mobile, Virtual Desktop & Cloud), you will be expected to work with the Technical Applications, Operations and Infrastructure teams to ensure high-quality technical support is provided to the firm.
Technical Skills
*Experience of Application Analysis, Support and/or Packaging
*Managing application patching/upgrades
*Incident, Problem and Change Management
*Querying and troubleshooting SQL Server Databases
*Vendor/Stakeholder management
*Creating and maintaining user documentation
*Ideally have knowledge of Legal sector and operations
Other Key Skills

Demonstrable experience of any of the following applications/technologies:

*Elite Enterprise, CarpeDiem, Wall Builder/Integration Builder, Workflow Technologies, Sharepoint, Service Now, Exari, Terminal Services, Crystal Reports 
*iManage Filesite/Worksite experience would be very beneficial
*Demonstrable aptitude in T-SQL, Management of SQL Servers (2005/2008/2012) and working with ODBC connections
*Understanding of Windows Server, including but not limited to:
*Windows Services, Windows Scheduled tasks, Investigating Event Logs/Error Logs
*Experience of supporting applications running across multiple platforms (Web, Desktop, Virtual Desktop, Mobile)
*Ability to learn and understand new technologies with relative ease and to apply new learning to problem investigation/fault resolution
*Proactively identifies areas for improvement, shares lessons learned with colleagues and encourages others to do the same
*Good communication and interpersonal skills

Salary and Benefits:
Up to £55,000 per annum + an excellent benefits package, including pension, bonus and further flexible benefits package

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Data Migration Test Analyst/QA Tester at IT Service Provider

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Experience desired
3 years
Salary Offered
£ 40K Per Year
Job type
Permanent
Location
Watford
Posted date
Sep 06, 2018
Industry
IT
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Primary skills
SQL Server, SQL Developer, ODBC, ISTQB, JIRA
Secondary skills
Test Execution, Good Communication
Benefits
£40k
Job description

What are your responsibilities?

As a Test Analyst for this company you will have varied responsibilities. You will be supported in achieving these goals by a test manager and a very capable team.

Your responsibilities will include:

  • Ensuring testing is compliant with client requirements
  • Developing test conditions, test scenarios, test scripts plans and other test artefacts
  • Identifying test data requirements and preparing test data
  • Providing test execution estimates for test cases
  • Hands-on test execution and defect resolution
  • Identifying test cases for regression packs
  • Specifying test environment requirements to enable execution of relevant tests
  • Contributing to all stages of testing when required eg assisting test manager in test estimation
  • Participating in defect review boards and providing assistance to relevant parties to resolve defects
  • Ownership and maintenance of allocated work
  • Recording test execution results within Zephyr (JIRA)
  • Raising and managing defects in their entirety using JIRA

To excel in this role you will have:

Experience of ensuring data integrity throughout the data migration life cycle and be specifically comfortable with SQL Server, SQL Developer, and ODBC related functions. 
You will have a solid background writing advanced SQL queries for database analysis, manipulation of data and any experience with ETL testing will be highly beneficial. 
Hands on experience of testing data models, transformations, business rules and databases throughout a data migration life cycle. 
Evidence of working successfully in an agile environment (ideally SAFe) would be beneficial however traditional testers willing to adapt is acceptable. 
Experience raising defects and ensuring that appropriate additional testing is performed. 

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