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Head of Client Services at IT Servicer Provider

Job link
Experience desired
5 years
Salary Offered
£ 350 Per Year
Job type
Permanent
Location
Birmingham
Posted date
Sep 11, 2018
Industry
Accounting
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Primary skills
navigation, Implementation, transformation
Secondary skills
Client Services, Incident Management, Problem Management
Benefits
£400 Per Day
Job description

The Head of Client Services will also be offered flexible working, as you will only be required on-site for 2 days per week, meaning you could work from home/other sites for the other 3 days!

Key Skills:

  • Very strong knowledge of ServiceNow (including navigation, implementation and transformation)

  • Prior experience as a Transformation Driver', specifically around Client Services, including Incident Management and Problem Management

  • Previously worked in a multi-site environment (Global) - Able to create a Service Desk

  • Excellent communication skills, will be heavily involved in planning, challenging and debating topics and reporting into the Global CIO

Responsibilities:

  • Develop an evolving Client Services strategy with the aim to establish best practive global client services support model and capability

  • Own, implement, develop and administer ServiceNow including CMDB

  • Develop and maintain an end point centre of competence in regards to standards, policies and procedures for managing end point solutions best practice ensuring deployed globally

  • Ensure that global/regional end point assets are configured, managed and supported in accordance with standards, policies and procedures.

  • Maintain end point architecture, including driving standards, technology life cycle management & future state direction. Creates and maintains an end point refresh plan, ensuring that technology platforms are upgraded in a timely manner.

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