The Head of Client Services will also be offered flexible working, as you will only be required on-site for 2 days per week, meaning you could work from home/other sites for the other 3 days!
Very strong knowledge of ServiceNow (including navigation, implementation and transformation)
Prior experience as a Transformation Driver', specifically around Client Services, including Incident Management and Problem Management
Previously worked in a multi-site environment (Global) - Able to create a Service Desk
Excellent communication skills, will be heavily involved in planning, challenging and debating topics and reporting into the Global CIO
Develop an evolving Client Services strategy with the aim to establish best practive global client services support model and capability
Own, implement, develop and administer ServiceNow including CMDB
Develop and maintain an end point centre of competence in regards to standards, policies and procedures for managing end point solutions best practice ensuring deployed globally
Ensure that global/regional end point assets are configured, managed and supported in accordance with standards, policies and procedures.
Maintain end point architecture, including driving standards, technology life cycle management & future state direction. Creates and maintains an end point refresh plan, ensuring that technology platforms are upgraded in a timely manner.