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SAS Support Analyst/Engineer | UNIX | SQL | EARS at IT Servicer Provider

Job link
Experience desired
4 years
Salary Offered
£ 450 Per Year
Job type
Permanent
Location
London
Posted date
Aug 28, 2018
Industry
IT
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Primary skills
UNIX, EARS, SQL
Secondary skills
Maestro, Clone testing, LSMs
Benefits
£425-475/Day
Job description

Technical Skills:

  • SAS, UNIX, SQL 
  • Analytical skills, decision making, forward thinking 
  • Working knowledge of Live Service Systems and applications 
  • Experience of EARS (Remedy) 
  • Experience of Maestro Scheduler and Berlin Scheduler.

Day to Day Task 

  • Responsible for supporting the application aspects of multiple live services 
  • Management of live incidents 
  • Investigation of incidents and provision of resolutions. Interaction/interface with Solutions Delivery (project handover, Clone testing, etc.) 
  • Involvement in live incidents escalated via other support teams. Co-ordination with New Projects to gain an understanding of Live Support Requirements 
  • Provision of Out Of Hours (On Call) cover on a rota basis 
  • Collection of ad-hoc statistics 
  • Housekeeping on Live Services and Databases 
  • Creation & maintenance of support documentation (LSMs, etc.) 
  • Attend Live support and customer meetings 
  • Enhancement suggestions through Change Proposals/CIPs and Trouble Tickets 
  • Technical Advice/Support to other areas inc. the customer 
  • Prior Migration Knowledge (Currently migrating from SAS 9.1.3 to SAS 9.4). 
  • Involved in the development of new products.
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