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Application Support Manager at IT Infrastructure Mgmt Company

Job link
Experience desired
4 years
Salary Offered
£ 50K Per Year
Job type
Permanent
Location
Birmingham
Posted date
Aug 31, 2018
Industry
IT
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Primary skills
SSRS, CRM, Tracking & Fleet, Stakeholder Management, SQL
Secondary skills
customer service, leadership, SSIS, Leasepath, Citrix, Iceman
Benefits
c£50k
Job description

Role:

·         Application Support Manager with excellent leadership skills, combined with drive and the passion to learn new technologies.

·         The Application Support Manager will be focused on leading an Application Support team that provide support across - Business Intelligence (SSRS)/CRM/Tracking & Fleet Management software/Bespoke Applications, and Cloud based technologies.

·         The role would suit someone that is inquisitive in nature, combined with the ability to rise to the challenge of learning new technologies.

·         Able to lead from the front with enthusiasm and focus - demonstrating the right behaviors.

·         Excellent customer service experience - key focus on providing a best of breed support service.

Skills and Experience Required:

·         Application Support - team leading experience

·         Providing hands on' support - still enjoys being hands on' when required and solving problems

·         Excellent customer facing support experience

·         Excellent stakeholder management experience

·         Lead the team to support CRM & Fleet Management Software - happy to learn these systems

·         Broad range of technical skills and experience - ideally provide support across bespoke Applications, data focused software such as - SQL (SSRS) - would be ideal if you have any SQL knowledge

·         Lead the team to create reports in SQL Server Reporting Services (SSRS)

·         Contribute to the on-going development of system automation - helping to remove the responsibility from users and reporting systems to improve the efficiency and accuracy of data

·         Lead data migration work between systems, when required

·         Liaise with operations and internal and external clients to support and develop robust and effective business processes whilst identifying opportunities to improve these processes

·         Undertake and lead data cleansing work as required by internal and external clients

·         Provide assistance to ensure strong leadership across the application support helpdesk and the project portfolio

Desirable Skills

·         SSRS/SSIS/SQL

·         CRM - Leasepath

·         Fleet Management Software - Iceman

 

·         Citrix.

Message to candidate

None.

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