Role and Responsibilities:

• Line manager responsibilities for project leads/managers on projects
• Provide continuous monitoring methods for the stability of existing processes. Conduct regular review of project progress & report status to internal Mindtree delivery team. Ensure all projects are compliant to basic PM & delivery processes such as guidance, staffing, invoicing etc.
• End accountable for key delivery KPIs such as CSAT/Margin/Revenue Recognition/Utilization
• Consult in resource/skill and financial planning to assist in project management efforts
• Providing support and delivery involvement to ensure participation in estimates and proposals.
• Ensure oversight of dependencies / inter-dependencies between program work streams to achievement of milestones
• Identify risks and interdependencies and work to develop plausible solutions
• Deliver strategic, proactive guidance for key client stakeholders
• Conceive innovative, high value solutions for clients in areas of technology or process improvement
• Establish and maintain excellent business relationships with all key account stakeholders
• Front end all key customer stake holders. Represent delivery in all NN/EN proposals

·         Should works closely with the BDM to win deals, should be part of all customer discussions in this phase giving the delivery perspective.

·         Will be the delivery face to customer for all NN (Net New) wins in Europe

·         For newly won programs – provides the onsite delivery oversight to customer with a charter of start green. Should facilitate a smooth hand-over to off-shore team as needed.

·         Participates in NN pursuits with BDM team.

·         Should works closely with offshore DM as the onsite coordinator / program manager for the cluster of accounts.

Required Skills:

• Minimum of 7+ year of project management experience executing digital projects using different execution models such as waterfall/agile, FP/T&M etc.
• Project Leadership certifications: Agile/Scrum and/or PMP and/or MSP
• Proven large Program/Delivery Management experience
• Exposure and understanding of the open source technology landscape, digital technologies, Cloud, Data, Mobility, Portals and eCommerce
• Work effectively at all levels of Mindtree and Customer organization managing technical and business stakeholders with the ability to influence and move toward consensus
• Collaborate with leaders within the organization to (a) obtain needed project delivery support (b) author and negotiate proposals, statements of work, estimate etc.
• Exceptional communication and facilitation skills at all levels of the organization: written, verbal, presentations
• Demonstrated ability to work in a very fast paced environment, to manage multiple tasks, and work independently or as a team.
• Able to integrate information from multiple sources to execute effectively and efficiently
• Ability to provide coherent vision, strategic plans, and leadership to achieve peer/stakeholder buy-in and successful alignment with business vision
• Broad, enterprise-wide view of the business and appreciation for capability / process impacts up-and down-stream of process being examined
• Effective leadership with decisive decision-making ability, inter-personal communication skills
• Pro-active in pre-empting issues and problems, ability to demonstrate perseverance
• Consultative and highly communicative within the Consultancy

● Must be eligible to work in the UK/EU and no sponsorship will be provided.

● Proven experience

● No CCJs

● Fully completed applications

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Microsoft Dynamics CRM Platform Administrator is required by prestigious Investment Bank based in the heart of the City. This role will see you joining their Microsoft Core Technologies team and will be responsible for the smooth running of the CRM platform, managing production, user acceptance testing & system integration testing environments as well as the releases of CRM applications in each of them. They are also looking to adopt continuous delivery and automated deployment approaches to the CRM platform for which the platform administrator will play a critical role in the process design and ongoing maintenance.
The role requires the ability to work closely with infrastructure teams (server & networking) as well as development teams (both internal and external) as well as Business Analysts to help with CRM architectural questions that may influence design changes. 
The role is based in London but you will be ready to travel when necessary to other European countries to work with CRM product owners who support non UK user populations.

Key Responsibilities:

Service Strategy

• Make sure service strategy is aligned with Business requirements
• Define and monitor service KPIs

Service Design & Transition

• Ensure system stays eligible for Microsoft Support
• Plan and coordinate maintenance operations (solution deployment, rollups deployment, upgrades, disaster recovery tests etc)
• Bring ad-hoc support and expertise to project teams on solution design
• Work closely with Global Integration team for the management of interfaces maintenance and development with other systems
• Maintain a good level of platform documentation.

Service Operations

• Manage level 2 and 3 incidents and requests
• Problem management
• Event management
• Ensure service is delivered within the agreed sla
• Ensure good communication/coordination with other IT teams (infrastructure teams, project managers, Global Integration team, implementation partners).

Key Requirements:

• Proven track record of implementation and supporting a MS Dynamics CRM 2016 environment with over 1000 globally distributed users
• Working in a distributed technical team
• Ability to speak directly with business users
• Self-motivated, determined and focussed to get the job done properly, using his/her own initiative when a situation demands it
• Microsoft Certification on Microsoft CRM Dynamics (Installation and Configuration)

None