Strong stakeholder management, influencing and inter-personal skills, being comfortable to engage and communicate with a range of internal and external senior stakeholders, clearly articulating technical matters
Drive and support the learning culture, compliance to standards and reaching ambitious quality targets in business
Proven experience in Test automation and managing Test Automation.
Passionate about continuous learning and improvement
Proven leadership and line management experience and a clear passion for leading and managing people
Strong analytical skills, the ability and willingness to pick up new tools, processes and technologies
Proven experience in UAT testing approach to provide UAT governance and migration support
Experience in migration / Rollout of contact centre solutions to multiple global Contact Centres
Good in metrics, reporting, highlighting risks and suggesting mitigation plans
Proven experience working with multivendor and overall UAT project management
Test management and assurance
Familiarity with testing of websites
Good understanding of Test estimation techniques
Software development lifecycles (e.g. Agile / Waterfall)
Test automation (e.g. at UI, Service & Unit level), using TDD/BDD practices and appropriate tools (e.g. Selenium/Appium, SOAPUI & Junit)
Working knowledge of Jira /TM4J
Knowledge/experience of cloud-hosted, web and mobile application automated testing
Accessibility testing, non-functional and performance testing with appropriate tools
