AD Project Migration Resource Role (NA, APAC, EMEA)

Role Priorities:

• Hands-on support experience on Windows 7 and Windows 10 desktop.
• Entry level experience with Active Directory concepts including user and group administration.
• Execute Active Directory project migration plan as outlined by the project team.
• Provides first level of support for end user who will be migrating between AD ids
• Monitors / reviews end user migrations to help identify and troubleshoot issues.
• Touchpoint between end users and project team to ensure define process is working as expected   
• Updates support documentation / FAQ to support user migrations
• Work with Syntel migration resources to remediate project issues as they arise and escalate as needed

Key Working Relationships:

·        Partnership with project stakeholder team providing status updates.

·        Partnership with Service Delivery / Corp IT and Syntel to ensure successful service desk operations, change management, and administration.

Top Competencies

Required:

·         Ability to work independently

·         Process and Change Management Skills

·         Communication Skills

·         Good problem-solving methodology