The Desktop Support Team Leader will motivate, and develop the current team of Desktop Support Analysts and continue to build a service-oriented and professional working environment. You will manage a team of Service Desk Analysts and Desktop Engineers in multiple Global locations.
Role & Responsibilities:
Act an escalation point for the Desktop support analyst.
Meet and exceed the departmental/Managerial objectives.
Meet client expectations and excel at service delivery through reporting and continuous monitoring of all aspects of the helpdesk.
Provide leadership which enables professional decision making and effective team working.
Continuously look for development/training areas and improvements for the entire team
Coach and develop the team on a daily basis
Support the team with call escalations and complaints
Carry out monthly team meetings, monthly One to One's and performance reviews with the current teams.
Essential Skills & Experience:
Service Desk Team Leader experience
Strong technical ability, Exchange 2010 -2013 (Group Policies) & Active Directory
A basic understanding of MS Office and other common tools.
Experience with Top Desk Ticketing system (Beneficial not essential)
ITSM Tool & Reporting
Experience and working knowledge of ITIL principles.
Data Analyst who has solid commercial experience working with SQL Server / Excel / ETL / Data Migration / Data Modelling. There is a real opportunity to progress with in a growing team and gain experience with different technologies.
Our client is looking for a dynamic and high performing Data Analyst to maintain the Configuration Management Data Base (CMDB) that supports the In Service Support (ISS) of a major IT programme, and to support a fast moving schedule of software and hardware renewals.
The CMDB Data Analyst will report to the ISS Configuration Manager. The role will require good interpersonal skills and high levels of energy and a willingness to work with multiple suppliers and stakeholder to confirm requirements and licencing status, and implementing disciplined Information Management practices. The work location will be in may require occasional visits to other customer sites.
We are currently looking for a technical support who can provide high level technical support on Reality to a wide ranging client base. The role can be home based with occasional visits to head office or client sites. We are looking for people who have strong experience with Reality technology or equivalent pick based platforms including DataBasic, PROC, English, Web Services and pick filing systems.
In addition to the above it would be advantageous to have experience O/S support on either windows, Solaris, linux or AIX. Other beneficial skills include SDLC, ITIL, ITSM, TCP/IP, Jave or relational databases.