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Desktop Support Team Leader at IT Servicer Provider

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Experience desired
4 years
Salary Offered
£ 52.5K Per Year
Job type
Permanent
Location
London
Posted date
Aug 31, 2018
Industry
IT
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Primary skills
Service Desk Team Leader, Global, Active Directory, MS Office, ITIL
Secondary skills
technical ability, Exchange 2010 -2013, Top Desk Ticketing system, ITSM
Benefits
£50k - £55k
Job description

The Desktop Support Team Leader will motivate, and develop the current team of Desktop Support Analysts and continue to build a service-oriented and professional working environment. You will manage a team of Service Desk Analysts and Desktop Engineers in multiple Global locations.

Role & Responsibilities:

Act an escalation point for the Desktop support analyst.

Meet and exceed the departmental/Managerial objectives.

Meet client expectations and excel at service delivery through reporting and continuous monitoring of all aspects of the helpdesk.

Provide leadership which enables professional decision making and effective team working.

Continuously look for development/training areas and improvements for the entire team

Coach and develop the team on a daily basis 

Support the team with call escalations and complaints

Carry out monthly team meetings, monthly One to One's and performance reviews with the current teams.

Essential Skills & Experience: 

Service Desk Team Leader experience

Global experience

Strong technical ability, Exchange 2010 -2013 (Group Policies) & Active Directory

A basic understanding of MS Office and other common tools.

Experience with Top Desk Ticketing system (Beneficial not essential) 

ITSM Tool & Reporting

Experience and working knowledge of ITIL principles.

 

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Configuration Management Data Base Data Analyst at IT Infrastructure

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Experience desired
4 years
Salary Offered
£ 475 Per Year
Job type
Permanent
Location
London
Posted date
Aug 26, 2018
Industry
IT
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Primary skills
Configuration Management, Maintain the CMDB, Data management, Microsoft office tools advanced features, Detailed working knowledge
Secondary skills
Configuration Items using, Excel, Word, PowerPoint, Engineering Development Life Cycle
Benefits
£450 - £500 per Day
Job description

Data Analyst who has solid commercial experience working with SQL Server / Excel / ETL / Data Migration / Data Modelling. There is a real opportunity to progress with in a growing team and gain experience with different technologies.

Our client is looking for a dynamic and high performing Data Analyst to maintain the Configuration Management Data Base (CMDB) that supports the In Service Support (ISS) of a major IT programme, and to support a fast moving schedule of software and hardware renewals.

The CMDB Data Analyst will report to the ISS Configuration Manager. The role will require good interpersonal skills and high levels of energy and a willingness to work with multiple suppliers and stakeholder to confirm requirements and licencing status, and implementing disciplined Information Management practices. The work location will be in may require occasional visits to other customer sites.

Main Duties:

  • Maintain the CMDB in accordance with the ISS Configuration Management System
  • Create and Maintain Configuration Management (CM) and Data management (DM) Plans, capture all relevant CM and DM requirements required by the Programme
  • Administer Configuration and Data management in support of allocated company contracts in line with Standard Processes and Practices, customer requirements as required by the relevant programme Security requirements
  • Ensure Configuration and Data Management compliance with Military and Commercially recognised standards
  • Support the Programme by establishing and maintaining a regime for CM and DM with the customer and Subcontractor (Where applicable) including a schedule for Customer and Subcontractor reviews and regularly report on progress
  • Support Engineering to correctly identify HW (Hardware) and SW (Software) Configuration Items using a recognised PDM tool in a relational and hierarchical manner. Maintain CM baselines of both HW and SW throughout the design life cycle of products
  • Perform Data Management, Issue and control programme artefacts including documentation control for Customer and Company artefacts in a suitable Data Management repository in support of the business requirements
  • Archive, utilise Company and Programme specific repositories
  • Create, maintain and store appropriate programme historical build data as defined within the relevant Programme Configuration and Data management plans throughout the design life cycle of products
  • Administer Configuration Control, Chair the Configuration Control Boards, at Programme level, attend and facilitate Joint CCBs and LTCs where necessary. Establish and agree with all necessary parties classification and sentencing of change
  • Create, Issue and maintain Configuration Status Records and the Configuration Status Account in support of the business and Programme specific requirements
  • Support ISS Configuration Manager in engaging with stakeholders and tracking changes to configuration across the enterprise
  • Ensure supporting documentation and licences are stored and accessible in accordance with IM and security policy
  • Initiate renewal requests and support the renewals process as directed by the ISS Configuration Manager
  • Produce reports and data as required
  • Create, Issue and maintain Configuration Status Records and the Configuration Status Account in support of the business and Programme specific requirements

Essential Requirements:

  • You will a detailed working knowledge of Military and Commercial CM standards and ISO 9001
  • You will be able to effectively interface and communicate with multiple levels of management and colleagues in other engineering disciplines
  • Experience in the ability to manage a complex task involving multiple sites multiple systems and multiple user and customer interfaces
  • Experience of establishing and implementing processes and training of the Principles of CM and DM
  • Working knowledge of CM and DM applied to Hardware and Software development programmes
  • Able to integrate and work within a team
  • Willingness to work out of hours and travel on an occasional basis
  • Experience of working under ITIL processes
  • Appropriate degree or equivalent qualification with a demonstrable industrial experience in Configuration Management or experience working in a technical environment interfacing with systems, software, hardware or test engineering disciplines
  • Experience establishing, developing and implementing Configuration Management processes and training, such as Planning, configuration change management and control, identification, configuration status accounting and baseline control, data library/repository, product release and delivery, and configuration audits
  • Experienced with Microsoft office tools advanced features: Excel, Word, PowerPoint, Access or other database experience requiring schema definition and data manipulation
  • Working knowledge of CM and DM requirements within the Engineering Development Life Cycle

Desirable Requirements:

  • CMII Certification
  • Detailed working knowledge of Def Stan 05-57, 05-123 and ISO 10007
  • Strong written and verbal communication skills, including the generation and presentation of briefing packages to program management and customers
  • Self-motivated attitude - able to work functionally alone in a programme team to meet programme requirements
  • Ability to work on own initiative with minimal supervision
  • Experience of ITAR regulations
  • Proficient in evaluation of program documents for impact to CM processes
  • Experience of Process Improvement Initiatives and techniques
  • Ability to work independently and to ensure that Key Performance indicators are met
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Technical Support at IT Servicer Provider

Job link
Experience desired
3 years
Salary Offered
£ 52.5K Per Year
Job type
Permanent
Location
London
Posted date
Aug 17, 2018
Industry
IT
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Primary skills
O/S support, Solaris, linux, ITSM
Secondary skills
AIX, SDLC, ITIL, TCP/IP
Benefits
£45k - £60k per annum
Job description

We are currently looking for a technical support who can provide high level technical support on Reality to a wide ranging client base. The role can be home based with occasional visits to head office or client sites. We are looking for people who have strong experience with Reality technology or equivalent pick based platforms including DataBasic, PROC, English, Web Services and pick filing systems.

 

In addition to the above it would be advantageous to have experience O/S support on either windows, Solaris, linux or AIX. Other beneficial skills include SDLC, ITIL, ITSM, TCP/IP, Jave or relational databases.

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