Exciting opportunity has come up for an experienced Applications Support Team Lead to join a growing wealth management company in the heart of the city.
The successful applicant will work within the Service Delivery Department alongside SME's, BA's, developers, 3rd party vendors, release management and SIT testers.
As well as providing application incident resolution while minimising service disruption, you will also be required to provide line management responsibilities for in-house support analysts.
*Work within the service model framework, following all guidelines and controls for the relevant processes to ensure compliance and quality
*Priorities defects/service requests assigning relevant priority for timely resolution
*Manage through to resolution incidents and service requests for all applications
*Provide a quality, reliable and timely support service delivering to the agreed SLA's
*Key contact for out of hours support service to meet the agreed SLA's
*Ensures timely communication to the impacted parties during an incident.
*Develop and maintain technical support documentation.
*As required, perform daily, monthly and periodic application and system checks/changes
Skills, Knowledge & Experience Required
*Experience of working in a Service Desk environment using ITIL methodology. Familiar with industry standard ITIL processes, procedures
*A good knowledge of wealth management, its workings and the finance industry in general would be extremely advantageous.
*A sound understanding of computer systems and how the work is required.
*Any previous experience on FISCAL OR UniVerse would be an advantage.