My client, a market leading global life science organisation is looking to bring on strong talent in order to lead a team of consultants in order to help continue their success and ultimately drive the business forward. The Technology & Services group are seeking an experienced consulting professional to focus on driving our technology platforms and commercial application business. Candidates should demonstrate a strong track record of consulting implementation projects, an interest in health and life sciences, and are looking to take their career to the next level; developing new solutions and services, leading business development activity and delivering engagements to build lasting relationships across the industry. Our Engagement managers are central to managing and delivering consulting projects to our clients. They take accountability to ensure deliverables are of the utmost quality and that deadlines and budgets are met.
Knowledge and Experience
London office of US law firm seeking an experienced Business Analyst to join their IT team.
The ideal candidate with have:
As a Business Ananlyst you should be able to assess the impact of any business changes and their needs. You should be able to anaylse, document the requirements and communicate the same to the stakeholders who are responsible for the delivery and also support the delivery.
You will have to collabrate with many representatives from all the bussiness areas including software developers. You will also work closely with operational managers to understand and help develop their processes.
As a Business Analyst you will work strategically to identify challenges and opportunities for improvements to increase the capabilities of the relavant business areas. You will work closely with Senior Business Analysts, Solution Architects and key stakeholders to develop these into strategic business and system improvement plans.
Should be a good team player and be able to pull all the teams together to find the solutions supported by all the teams.
Should possess analytical skills, logical thinking and problem solving skills.
Job Description :
Austin Fraser is currently recruiting for a Service Delivery Manager to manage a global team of 18 support and implementation specialists. The successful candidate will be spending 50% of the time on internal issues and 50% of the time on external customer issues.
The Service Delivery Manager will take ownership of customer engagement from a technical perspective, overseeing technical delivery, managing resource schedules, maintaining team standards and serving as a customer facing escalation point.
Maintain deployment and support standards, operating procedures and processes and document best practice
Review and maintain user and technical documentation
Evaluate documentation resolutions and analyse consistent issues to prevent future issues
Develop manuals to help users
Develop and maintain logging, reporting and escalation procedures
Ensure the department become more effective in meeting customer needs through maximising training and process
Manage internal release management of software releases, advise internal and external customers of changes and developments
Review software releases to ensure problems have been resolved
Develop and implement structure and business process including SLAs
Create project estimates to ensure tasks are being delivered within budget
Manage expectations with external customers and internal teams such as Dev and Test
Coach and mentor team members, reviewing their work and prioritisation
Ensure team is focused on internal SLAs, rapid response, Robust process and escalation management
Experience of delivery software projects
Experience working with implementation and support methodologies, technologies and tools
Familiarity with legal documents and understanding of contract management
Ability to manage technical teams effectively
Experience managing suppliers and customer SLAs
Understanding of budget control
Understanding of hardware and operating systems
Understanding of database platforms
Project Manager - Financial Software/SaaS
Circa 52,000 + Excellent Benefits
A great opportunity for an experienced Project Manager to help deliver a high profile IT projects within the Financial services industry. The key focus of the role is to deliver multiple projects and continually improve the product delivery process across a busy project pipeline.
The ideal candidate will be an experienced Project Manager with a background in the financial industry who can demonstrate delivering SaaS products externally. You must be organized and able to work well under pressure, have excellent communication skills and enjoy working with external customers.
The company is well established with a number of successful products with new projects currently going live. The teams work to an Agile structure so Agile/SCRUM experience is essential
Essential Skills & Experience;
*Partners with the CTO in providing technology vision and direction for the enterprise.
*Is responsible for driving focus and prioritization within the IT organization through working with the Head of Portfolio Planning and defining governance principles and processes.
*Oversees the development and maintenance of IT policies, procedures, methodologies, and governance - as well as performance management frameworks and metrics - to ensure the IT organization delivers value to the enterprise.
*Works with the CTO and business leadership team, providing broad insight to IT domains and capabilities in support of enterprise wide business decisions.
*Establishes and implements continuous-improvement programs for the IT organization.
*Stays current with developments in new market trends and innovations in technology and the leadership of enterprise IT.
*Drives and facilitates effective collaboration and communications between the IT organization and other areas of the business.
*Responsible for directing the preparation, review and consolidation of business plans and budgets for the IT organization.
*Regularly review IT costs and cost structures for IT services and products so that the financial implications of IT projects and activities are communicated to the proper IT and business executives.
*A Bachelor's degree in computer science or a related field with a minimum of 5 years relevant experience, OR relevance vocational qualification(s) with a minimum of 5 years relevant experience
*Ability to unblock issues with third parties through relationships and escalations thereby minimising negative impacts on delivery
*A background in technology delivery with previous experience across governance, vendor management, financial management and delivery
*Strong experience in influencing others through developing trusted relationships
*Identifies and acts on opportunities for continuous improvement.
*Encourages prudent risk taking, exploration of alternative approaches and organizational learning.
*Demonstrates personal commitment to change through actions and words.
*Mobilizes others to support change through times of stress and uncertainty.
*Sets and accomplishes challenging goals.
*Defines standards in terms of doing what is appropriate and doing it well.
*Competes resourcefully, and takes calculated risks to achieve results.
*Encourages and facilitates cooperation and results orientation.
*Fosters an environment of collaboration.
*Inspires, motivates and guides team members.
*Fosters commitment, team spirit, pride and trust.
*Proven experience of demonstrating good industry practices and behaviours
*Strong project management skills/qualifications ideally with Agile and Waterfall methodologies
*Experience in defining and managing activities with quantifiable measures to deliver architecture work to planned schedules, budgets and quality to support broader delivery
*Define and report status in a meaningful manner
*Clear communicator both written and verbally
*Ability to define and manage Change Control experience and engage within IT Governance processes
*Experience of budgeting and negotiation
*Management of 3rd party engagements (from selection, through execution to closeout)
*Strong industry relationships with product vendors and IT community
*Background in Financial Services sector.