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We're looking for a bright, up and coming Digital Project coordinator You will essentially be coming in to coordinate a number desktop gaming platforms supporting clients through the delivery, maintenance, and administration of key initiatives, systems, and processes on time and to quality. Working closely with the gaming teams and 3rd parties to ensure that new versions are consistently executed to a high standard, capturing and escalating issues and managing through to resolution.
You will keep products updated with the latest versions, latest content, and bug-free. Attend to bugs and malfunctions reported by customers. Co-ordinate with 3rd parties and Operations departments to prioritize, execute, monitor and support the product.
Thea Ideal person will be
This is a highly successful and progressive organization which offers good career progression. The successful candidate will receive a basic salary of up to £50,000 with benefits + bonus
We are currently looking for an IT Services Director to join a leading company based in the Birmingham area.
Reporting to the Chief Information Officer, the Director of IT will be responsible for product development, vendor performance to contract, platform roadmaps and Bi-Modal change delivery across Shared Services.
Our Client is currently transitioning their Back Office service from a 3rd party supplier to direct arrangements and as part of this is adopting Agile practices for the delivery of the new platforms. The Director of IT will play an instrumental part in these transitions, embedding the new practices and motivating teams to innovate on service delivery and create a positive user experience. You will, therefore, need to have proven experience of leading on similar successful transitions, operating in a Dev/Ops environment and leveraging cloud/SaaS providers
An element of this role will involving facing out to external clients so the Director will be required to engage with customers, clients and a broad range of internal and external stakeholders, to successfully oversee the planned transitions, in addition, the day to day running of the internal IT operations.
My client is a Global Software Solutions leader, currently dominating within their industry, and they have a superb reputation of being a forward thinking employer, offering fantastic career opportunities! Due to continued success and growth within the organisation, my client is now seeking a methodical and analytical Network Infrastructure Engineer who is able to work to tight deadlines, to join their team.
Network Infrastructure Engineer - 3rd Line Technical Support - Infrastructure Engineer - Project Engineer - Windows Server 2012/2016 - VMware - CCNA - Storage Solutions - Microsoft Desktop 7/10 - Networking Routing - DNS - London - £45,000 - £50,000
I am looking for a meticulous 3rd Line Support Engineer to be an escalations point within the network and infrastructure team and to work with the onsite project team in assisting in day to day delivery of technical support!
If you have excellent customer facing skills and happy to get involved in project work and provide great customer experience support then this is the role for you!
The main responsibility of this role is to provide Infrastructure Support/3rd Line Technical Support/Network Support within the Microsoft, Cisco and Virtualisation operating & application arena. The role is focused upon day to day delivery of technical support which needs to be completed in an effective and attentive manner. The nature of the business requires a high level of technical knowledge, flexibility, common sense and initiative. If you are a Network Infrastructure Engineer looking for your next London based career opportunity then contact Adam NOW - Salary is £45,000 - £50,000 + Excellent Benefits.
My client is a top ranked and multi-award winning Hedge Fund based in Central London. We are after an experienced 1st/2nd line Support Technical analyst with a great personality. The environment is fast paced with multiple new projects going into 2018 and great tech. You'll have a broad range of responsibilities from fixing a desktop/mobile to dealing with the CTO to plan and implement new infrastructure projects. You'll be working in the Front Office so dealing with Traders, Hosting/3rd party suppliers as well as the Back Office. A full spec below is available.
The successful First/Second Line Technical Support Analyst will have the following technical skills/experience -
. Windows Server/Desktop
. Active Directory and MS Exchange
. Microsoft office
. Apple IOS
· Bloomberg desktop
· Troubleshooting skills
· Interest in technology
· A personality.
Applications Support Manager required by leading law firm to assist the IT Applications Manager with project delivery, including active involvement and technical leadership of various projects at any given time.
Other responsibilities include:
· Providing technical support and oversight to members of the Applications team where required
· Mentoring and performance management of the team members where appropriate
· Assisting with the management of the deployment, monitoring, maintenance and support of the firm's applications across all global offices
· Ensuring that incoming support or development work to the IT Applications team is dealt with promptly to ensure and timely and effective resolution to end user impacting issues
Key skills required:
· Core desktop and office systems (ideally Windows 7/10 and Office 2010/16)
· Legal applications - iManage Worksite DMS, Elite PMS, InterAction, Intapp Integrate, Visualfiles (or other leading solutions)
· SharePoint or other web-based technology
· Microsoft SQL Server (and T-SQL) 2005 and later
This role will suit someone who has a proven background in a similar IT Applications based role that has had management and/or mentoring responsibilities, ideally within a legal environment.
The Desktop Support Team Leader will motivate, and develop the current team of Desktop Support Analysts and continue to build a service-oriented and professional working environment. You will manage a team of Service Desk Analysts and Desktop Engineers in multiple Global locations.
Role & Responsibilities:
Act an escalation point for the Desktop support analyst.
Meet and exceed the departmental/Managerial objectives.
Meet client expectations and excel at service delivery through reporting and continuous monitoring of all aspects of the helpdesk.
Provide leadership which enables professional decision making and effective team working.
Continuously look for development/training areas and improvements for the entire team
Coach and develop the team on a daily basis
Support the team with call escalations and complaints
Carry out monthly team meetings, monthly One to One's and performance reviews with the current teams.
Essential Skills & Experience:
Service Desk Team Leader experience
Strong technical ability, Exchange 2010 -2013 (Group Policies) & Active Directory
A basic understanding of MS Office and other common tools.
Experience with Top Desk Ticketing system (Beneficial not essential)
ITSM Tool & Reporting
Experience and working knowledge of ITIL principles.
The incumbent will be responsible for working across a broad range of technologies and liaises across multiple departments of the business to support incidents, problems and requests. Responsible for on- desk support and also answering IT requests via phone, email and explaining solutions in technical and nontechnical terms.
Key day to day responsibilities
*Ensure effective day-to-day running and operations of Server, Branch Network, Branch workstations and Printers.
*Ensure continuous availability of all IT systems installed at London Branch, STB Regulatory Application
*Symantec App - Malware Protection, VMWare
*Avaya Call recording, Patch Management
*Active Directory, Back up and Storage Management, File server
*Infrastructure components which includes Routers, Switches, UPS and Firewall.
*Accomplish financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective action.
*Maintain awareness of H.O. IT projects and capabilities.
*Responsible for the implementation and communication of IT security policies within the branch.
*Test maintain and update branch Disaster Recovery Plans.
*Provide the initial point of contact for all IT hardware and software suppliers of London based systems.
*Provide the first level of technical support for London branch staff, and call upon suppliers or Head Office support as necessary in accordance with defined procedures.
*Telephone systems - responsibility for the maintenance of the Avaya telephone systems and mobile phones and recording systems in coordination with local vendor/Group IT in H.O.
*Backup Desktop Support Engineer during his absence/leave. Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, and mobile/smart phones) related to desktop infrastructure.
A leading worldwide technical solutions provider client is currently looking for Quality Test Engineer to join their London based offices. This Quality Test Engineer position would be working as a Senior Test Analyst working in a Scrum multidisciplinary team working on a user centered website which is progressively enhanced to offer a rich experience.
The successful Quality Test Engineer will have a good amount of experience in both manual and automated testing within a Software, Applications or Website environment utilising Agile, Scrum and a strong understanding of QA methodologies. The successful Quality Test Engineer will also have strong communication, a willingness to learn and be keen on technology as a whole.
Key Tasks and Deliverables
· Testing RESTful APIs
· Working with internal and external clients and stakeholders
· Help define and monitor technical and business functional metrics
· Spotting the early indications of performance or other quality issues before they occur
· Participate in hackathons
· You'll be working with a product manager, a business analyst and UI designer and developers
Key Skills and Experience
· Experience defining test cases
· Experience testing Web Front End, and desktop sites
· Continuous Integration
· Process improvement
· Agile Scrum
Our client a global leader is currently looking to hire a Test Automation Specialist located in either their Woking/Surrey office.
· Work with Business Analyst and Developers to ascertain acceptance criteria
· Take a hands on role helping developers improve automated code test coverage.
· Work with the Test Manager to promote activities to automate testing where appropriate
· Assist the team in establishing and executing test cases
· 3+ years' TA Automation experience working Selenium within a development environment
· Familiar with SDLC
· Experience testing functional & non-functional requirements
· Manual testing experience in web & Desktop applications
· Experience in automation of tests (Selenium or similar) would be beneficial
· Familiarity with unit testing (TDD) would be beneficial
· Strong analytical and problem solving skills.