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IT Application Support Analyst at IT Infrastructure

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Experience desired
4 years
Salary Offered
£ 50K Per Year
Job type
Permanent
Location
Manchester
Posted date
Sep 21, 2018
Industry
IT
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Primary skills
Experience of Application Analysis, Managing application patching, SQL Server Databases, Stakeholder management
Secondary skills
Demonstrable experience, CarpeDiem, ODBC connections, iManage Filesite
Benefits
£45k - £55k per annum + Benefits
Job description

IT Application Support Analyst - Document Management Systems - iManage Filesite/Worksite
IT Applications Support Analyst required to join a large legal company based in Manchester on a permanent basis. The ideal candidate would have a background in IT/Technical Application Support - working with applications such as Legal Document Management Systems, Financial Applications, CRM, HR/Payroll Systems, ITSM, and SharePoint. 
Working across multiple platforms & technologies (Web, Desktop, Mobile, Virtual Desktop & Cloud), you will be expected to work with the Technical Applications, Operations and Infrastructure teams to ensure high-quality technical support is provided to the firm.
Technical Skills
*Experience of Application Analysis, Support and/or Packaging
*Managing application patching/upgrades
*Incident, Problem and Change Management
*Querying and troubleshooting SQL Server Databases
*Vendor/Stakeholder management
*Creating and maintaining user documentation
*Ideally have knowledge of Legal sector and operations
Other Key Skills

Demonstrable experience of any of the following applications/technologies:

*Elite Enterprise, CarpeDiem, Wall Builder/Integration Builder, Workflow Technologies, Sharepoint, Service Now, Exari, Terminal Services, Crystal Reports 
*iManage Filesite/Worksite experience would be very beneficial
*Demonstrable aptitude in T-SQL, Management of SQL Servers (2005/2008/2012) and working with ODBC connections
*Understanding of Windows Server, including but not limited to:
*Windows Services, Windows Scheduled tasks, Investigating Event Logs/Error Logs
*Experience of supporting applications running across multiple platforms (Web, Desktop, Virtual Desktop, Mobile)
*Ability to learn and understand new technologies with relative ease and to apply new learning to problem investigation/fault resolution
*Proactively identifies areas for improvement, shares lessons learned with colleagues and encourages others to do the same
*Good communication and interpersonal skills

Salary and Benefits:
Up to £55,000 per annum + an excellent benefits package, including pension, bonus and further flexible benefits package

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Application Support Analyst/Core Business Systems Analyst at IT Servicer Provider

Job link
Experience desired
4 years
Salary Offered
£ 47.5K Per Year
Job type
Permanent
Location
London
Posted date
Aug 29, 2018
Industry
IT
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Primary skills
IT technical, demonstrate, Manage applications, SQL, Advance Windows 7, IIS, CRM, Elite/Aderant
Secondary skills
professional services, general administration, installation, Maintenance, MS Office 2010 & 2016, IntApp Time/Carpe Diem
Benefits
£45k - £50k per annum
Job description

Responsibilities
*Provide 3rd line support to the IT Service Desk, for assigned applications
*Successful execution of projects and delivery to meet IT benchmarks used to measure operational health and performance
*Assist with the implementation, upgrade and maintenance of the firm's applications, through technical, analytical or programming methods
*Document the implementation of applications through design, configuration, and support reports
*Perform configuration, testing, and multi-tiered system integration of applications, with minimal supervision, following the full life cycle methodology
*Evaluate individual user software requests; analysing acceptable solutions that satisfy client needs without sacrificing the stability of firm wide software
*Analyse the impact of new technology on day-to-day operations/workflow and advise on associated application integration and re-engineering, and architecting efforts
*Be aware of the technologies, ITIL & ISO processes and procedures in use within the department
*Adhere to local and regional IT operational standards
*Participate in the 3rd line on-call support rota
*Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable
*Working as part of a team, with a positive "can do" attitude, sharing advice and workload to provide the best possible service to users
*Analyse user problems or enquiries and follow through to resolution within agreed service level agreements to provide excellent customer service and to ensure users are able to continue to work
*Responding to "How do I.." queries
*Liaising with 3rd Party Support vendors

Technical Skills
*Proven experience in an IT technical role in a 24 x 7 global support environment; professional services experience is desirable but not essential
*Is able to demonstrate experience of managing and upgrading applications
*Able to clearly document technical processes and procedures
*Experience of SQL (general administration, installation, maintenance)
*Advanced knowledge of Windows 7 & 10, IIS and Active Directory
*Microsoft applications knowledge (especially supporting and integrating MS Office 2010 & 2016)
*Good working knowledge of Document Management Systems
*Can support and integrate standard legal software
*Good understanding of Speech Recognition Software
*CRM system tiered knowledge level (eg InterAction)
*PMS systems knowledge (eg Elite/Aderant)
*Time recording knowledge(eg IntApp Time/Carpe Diem).

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